Return & Exchange Policy
Return & Exchange Details for Online Orders
We offer 7-day easy exchange and return policy for customers who have placed online orders to make sure that they are happy with their purchase. If you are unfortunately unsatisfied with your order, please contact us so we can coordinate the best solution for you.
To return or exchange, items must not be washed, worn or damaged. All original tags must be attached and please have to present a valid receipt.
Sale items are final sale. We offer exchange only for all discounted items. Your returned items can be exchanged with an alternative item or a store credit.
Please send a return / exchange request to:
Please note that your return & exchange request will not be accepted without notifying our customer service.
Please note that bodysuits, swimwear, masks, hosiery, jewelry and all intimates except bralettes are Final Sale.
You will receive your credit note or gift card for any exchanges. If you return your items in store, we can process an exchange or issue a credit.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
Exchanges (if applicable)
We only replace items if they are defective or if the size is wrong. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
9475 Rue Meilleur Suite 100
Montréal, QC H2N 2B7
8LACK reserves the right to modify its return and exchange policy at any time.
Your package includes an order invoice, customs documents (if applicable).
9475 Rue Meilleur suite 100Montréal, QC H2N 2B7
Customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When ordering out of Canada, duty and taxes will not be covered by the seller.
Online Orders Shipped to Local Store Policy
All orders online that are shipped to the store or pre-orders that are placed in store, once received customer is responsible to make sure that they are satisfied with their product and we double check that there is no manufacturer defect. Furthermore, we do not accept any returns other than size changes or for any unsatisfactory reason that will be decided by the manager or the assistant manager in store only.
In Store Policy:
If you are not entirely satisfied with the item ordered in store or ordered as a pre-order, it can be exchanged within 7 days of reception for all online purchases only or you can receive credit note/ Gift Card.
Any items that are purchased from the store can only be exchanged within 7 days of reception. Once items are purchased online and delivered to your local store, it is considered only exchangeable after you have tried it on and are satisfied with your purchase.
If 7 days have gone by since your purchase, unfortunately, we can’t offer you exchange. The merchandise must not be worn, altered or damaged, otherwise, the products may be rejected and sent back to the customer.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are not responsible for any price changes unless the sale was applied in store only.
Sales items In Store:
All in Store sale purchased items is non refundable and no exchange. Please try before purchasing to be sure you’re satisfied.
Holiday Exchange Policy
We allow for all gift purchases to be only exchanged until January 5th 2021. All items must be in the original packaging and with its tagged intact.
Any alterations required by the customer, the store will not be responsible unless the order was initially made custom by one of the designers.
Custom Haute Couture Designs
No refund will be accepted after the first Deposit is done. We respect the labour that each designer takes to make the garment and since it is custom made for the client there is no turning back to get a refund on their labour.
To book an appointment it cost $75 and can only be refunded if it is cancelled before 24h.
Within 7 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
After 7 days: we will no longer accept returns or exchanges.
Within 7 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
*Sorry, no refunds to the original form of payment for sale or discounted items.